Welcome to FixMate (https://fixmate.mytaxconsultant.gr), operated by FixMate (—, VAT no. —). By using the site you accept these terms. If you do not agree, please do not use the service.
1. What FixMate is
FixMate is a matching platform that helps clients find and contact trade professionals. We are not a party to any agreement between a client and a professional and we do not perform the work ourselves. Price, timing, quality, warranty and payment are agreed directly between them.
2. Accounts
- You must be at least 18 years old.
- Provide true, up-to-date information. One account per person or business.
- You are responsible for keeping your password safe and for all activity on your account.
- Accounts are activated after email confirmation. Professional pages may also require approval by our team.
- For your protection, we notify you when your account is accessed from a new device. If you see a sign-in you don't recognise, change your password immediately.
3. Professionals' obligations
- You hold all licences, certifications and insurance required by law for your trade (e.g. electrician or plumber licence), operate lawfully and issue the required receipts/invoices.
- Everything you state (services, experience, area, contact details) is true and current.
- You upload only photos of your own work or photos you have the right to use, without showing identifiable people or third-party personal data without consent.
- You use clients' details only to respond to their request, never for marketing.
- If you use the “My projects” tools (clients, projects, quotes), you are the controller of your clients' data: record only what you need for the job, have a lawful basis (e.g. the client asked for a quote) and delete it when no longer needed. FixMate processes it only on your behalf.
- Quotes you create are not tax documents. You issue invoices and receipts yourself, as required by law.
- Before & After photos must show the same real job you carried out, without edits that mislead about the result. Make sure the owner of the property agrees to publication.
4. Clients' obligations
- Describe the job honestly.
- Do not post full addresses or sensitive data in public job listings.
- Check the professional yourself before hiring (licences, quote, receipts).
- Company accounts: state their real company name and VAT number and use invitations only for real projects. An invitation is not an award of work; any collaboration or subcontract is agreed solely between the company and the professional.
4a. Bids, counter-offers and messages
- Bids, counter-offers and declines on the platform are part of the negotiation. An agreement exists only when the client accepts a bid; the terms of the work (price, time, materials, payment) are agreed directly between you.
- Messages (chat) are only for communicating about jobs. Spam, advertising, harassment and requests for passwords or card details are prohibited. You can block or report any user. A professional cannot start a conversation with a client who has not asked them for a quote.
- We may send notifications and emails to all users or groups of users about the operation of the service (e.g. security, changes to the terms). You can unsubscribe from newsletter emails at any time.
5. Reviews
Reviews must reflect a genuine experience. Fake or paid reviews, self-reviews, reviews of competitors and offensive content are prohibited. We may hide or remove reviews that breach these terms.
6. User content
You keep ownership of the content you upload. You grant us a non-exclusive, free licence to display it, technically adapt it (e.g. resize photos) and show it within FixMate for as long as your page exists.
7. Prohibited
- Illegal, misleading, offensive or discriminatory content.
- Spam, bulk messaging and automated data collection (scraping).
- Impersonation or use of someone else's details.
- Attempts to breach the site's security.
- Attempts to breach the site's security, automated vulnerability scanning, password guessing (brute force) or malicious requests. The security system automatically blocks such IP addresses and serious incidents may be reported to the authorities.
- Using messages for spam, advertising or harassment.
8. Plans and payments
Basic use is free. In the future some professional features may be offered by subscription. Prices (incl. VAT), features and duration of each plan are shown on the "Plans" page before any purchase. Some tools (e.g. “My projects” — CRM and quotes) may in future be included only in certain plans; while subscriptions are not active they are free. Plans do not renew automatically. When a plan expires, the account returns to the free plan without losing data. Price changes never affect plans already paid for.
9. Suspension and deletion
We may hide content or suspend accounts that breach these terms or the law and, where possible, tell you why. You can delete your account at any time from "My account".
10. Liability
The platform is provided "as is". We make every reasonable effort to keep it working but cannot guarantee uninterrupted service. To the extent permitted by law, we are not liable for the quality, safety or legality of any work, for agreements between users, or for content users publish. Your statutory consumer rights are not affected.
11. Intellectual property
The design, logo and code of FixMate belong to FixMate and may not be copied without permission.
12. Changes to the terms
We may update these terms and will give you reasonable notice of material changes. Continuing to use the service after changes means you accept them.
13. Governing law
Greek law applies. The courts of Αθήνα have jurisdiction, without prejudice to mandatory consumer protection rules. Consumers may also contact the Greek Consumer Ombudsman (www.synigoroskatanaloti.gr).
14. Contact
admin@fixmate.mytaxconsultant.gr · —
Last updated: 28 Sep 2026
